FST

Customer Care Solutions.

FST Customer Care Solutions

Specialized Services

At FST, we understand that every client is different and therefore, so are our solutions. Unlike traditional agencies, we take it a step further and give our clients the capacity to create the right debt collection and customer care solutions.



Specialized  Requirements?

At FST, we understand that every client is different and therefore, so are our solutions. Unlike traditional agencies, we take it a step further and give our clients the capacity to create the right debt collection and customer care solutions.


We proudly create long term partnerships with clients, becoming a vital part of their team, with specialization in:


  • Staffing


  • Data Security


  • Performance


This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

Climbing the search engine ladder is an art that should be mastered and we have mastered it! Let us get your rank at the top for your dedicated keywords.

We design pixel-perfect inspirational websites that capture your brand and values and take your business to the next level.

/ SEO

/ Web Design

Climbing the search engine ladder is an art that should be mastered and we have mastered it! Let us get your rank at the top for your dedicated keywords.

We design pixel-perfect inspirational websites that capture your brand and values and take your business to the next level.

/ SEO

/ Web Design

Commercial Debt Collection

Multilingual Services

To ensure your bad debt does not get lost in translation, we provide our full range of services in the 3 main languages of the US and Canada:

English           Spanish          French

We speak to your customers in their native language for collections as well as drafting court correspondence in these 3 main languages.

Data Driven Analytics

and Reporting

We provide clients with uninterrupted, on demand access to customer data so they can make data driven decisions about their customers and their cashflow.


We understand that high quality data allows for prompt responses and that high quality reporting analytics are vital for providing immediate and effective solutions.


We offer various options to manage the reporting and analytic processing of your data and provide on demand access to important key results and metrics.

We provide B2B debt collection solutions to a variety of clients from individual contractors through to SMEs and large corporations.

 

Our tailored approach is proportionate and targeted to the debtor and the size of the debt, aiming to resolve the case at the earliest stage possible, but we are able to leverage our network of counsel to commence legal action if needed.

Staffing and Training

We support our staff with continuous training, guidance and monitoring to ensure they have the necessary skill set and experience to be successful debt collection professionals.


They are fully trained in State and Federal rules as well as on how to provide excellent customer service while being good negotiators.

Compliance and Licensing

With our fully customizable data management systems, we not only provide transparent, real-time access to results online but we can customize them to fit our clients’ individual needs.


FST can accommodate your business processes and replicate your internal reporting requirements if needed.


We can clean data on behalf of our clients to ensure this is always up to date and relevant and maintain audit logs for data security.


SOC 2 + HIPA

SOC 2

First Party Collections


Customizable Data Management

Our support team will work on first party collections using your own brand and contact details to collect debt on your behalf.


We work as a direct part of your company ensuring your well-established good customer relations are maintained whilst keeping your own employees from being distracted from what they do best. 

Our track record and excellent success rates come from working to strict collection timelines and KPIs.


Our agents ensure they follow the most adequate process for each case, quickly determining what procedure is best to follow next in each instance.


They will also clean your customer data to ensure its integrity, that it is always up to date, accurate and ready to use.


Performance

We maintain a comprehensive set of compliance and security certifications and attestations to protect our clients’ and their customers’ data and communications.


Our software and technology meets all current compliance requirements and the latest data protection laws.


We provide full training to our staff in data privacy and have strict information security controls in place to ensure our clients receive a high quality, compliant service.